Responsibilities:
• Developing and managing a secure and efficient IT infrastructure, focusing on IT operations and endpoint security.
• Developing and deploying ITSM frameworks and familiarity with BMC Helix to optimize operational efficiency.
• Designing and deploying endpoint security solutions, including Microsoft Intune, MAM/MDM, Defender, or SCCM, ensures comprehensive company asset protection.
• Collaborating with teams to streamline IT processes and enhance service efficiency.
• Maintaining technical documentation on IT architecture and configurations.
• Evaluating and incorporating new technologies for better IT operations and security.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Extensive experience (3 years) in ITSM management or enterprise-level web design, with proficiency in tools like BMC Helix or SharePoint Online preferred.
• Profound understanding of IT operation management domains, including incident management, change management, and service request management.
• Strong expertise in Microsoft endpoint tools like Microsoft Intune, Defender, and SCCM.
• Certifications in ITIL, BMC Helix, or Microsoft solutions are advantageous.
• Experience in implementing and managing Network Operations Center (NOC) solutions is a plus.
• Excellent problem-solving abilities and a track record of resolving complex technical issues.
• Self-motivated and able to work independently with minimal supervision.
• Strong interpersonal and communication skills (verbal and written).
Additional Information:
• The role offers the option for remote work with occasional on-site visits.